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SUNY Adirondack Partners with Credentials Solutions to Streamline the Transcript Process

June 11, 2018

SUNY Adirondack has partnered with Credentials Solutions to provide transcript ordering, printing, and delivery services on behalf of the school.

Online ordering service TranscriptsPlus® is available to students and alumni 24/7 from anywhere in the world. Once an order is placed, proprietary middleware RoboRegistrar® validates the information provided by the requester against the college’s student information system. If the record exists and no holds are on the account, the order is processed without being touched by a staff member.

Students and alumni can choose to send their transcript as a PDF to any valid email address, such as another college or university, third-party recipient, or themselves. Transcripts sent electronically go through Credentials’ TranscriptsNetwork™ and can be received by the intended recipient within minutes of the request. The option to send transcripts electronically has led to less paper used and fewer transcript resends.

SUNY Adirondack is also utilizing Credentials’ print and mail service. eRoboMail® is an automated solution that prints, folds, stuffs, seals and stamps paper transcripts. Printing is done at Credentials Solutions-owned facilities, ensuring that transcripts are processed more efficiently. Transcripts can be mailed as early as one business day after submitting a transcript request.

Since partnering with Credentials, productivity in the registrar’s office has improved. There have been less students in line and phone calls which has contributed to staff being redeployed to other office tasks.

With SUNY Adirondack implementing TranscriptsPlus, Credentials now works with nearly half of the institutions in the State University of New York system.

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