Press Releases

Prairie State College Automates its Transcript Ordering Process with Credentials Solutions

May 21, 2018

Prairie State College has partnered with Credentials Solutions to make it the designated agent for processing and sending electronic and paper transcripts on behalf of the institution. Credentials will improve transcript ordering and processing for Prairie State College staff and students.

TranscriptsPlus® is an online transcript service that provides a completely secure, self-service environment for students and alumni to order transcripts online 24/7.

Working in concert with TranscriptsPlus is RoboRegistrar®, which automates the manual production processes involved with transcript order fulfillment. There is no need for the institution’s staff to input data anymore, as student record information is pulled directly from the school’s student information system.

Transcripts can be sent through eRoboMail®, which is Credentials automated print and mail solution that prints, folds, stuffs, seals and stamps paper transcripts. Printing is done at Credentials Solutions-owned facilities, ensuring that transcripts are processed more efficiently. Prairie State also has the capability to send PDF transcripts, giving students and alumni options when it comes to sending transcripts to institutions with different receiving requirements.

Students and alumni are able to track their order every step of the way with Self-ServicePlus™. Requesters are automatically notified when the order has been authorized and the transcript has been viewed or delivered to the designated receiver.

If any issues arise regarding transcript requests, Credentials Solutions Customer Service Representatives are available 8 a.m. to 9 p.m. on Monday-Thursday and 8 a.m. to 7 p.m. on Fridays (EST/EDT). Prairie State College is also provided with a dedicated Client Relationship Manager to answer any questions that come up through the duration of the relationship.


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