Southern New Hampshire University has partnered with Credentials Solutions, the leading provider of transcript solutions to Higher Education, to streamline the university’s transcript process. SNHU is the first institution in New Hampshire to partner with Credentials Solutions.
SNHU Associate Registrar Marilyn Nieuweboer was thrilled with the communication and service her staff received throughout implementation. “Credentials and our IT team worked very closely together in the weeks prior to the implementation. Any time we reached out with a question or needed to be walked through a process, we were made a priority and received all the training and assistance we needed in a very timely manner.”
TranscriptsPlus® allows students and alumni to order transcripts online 24/7, providing a convenient, easy-to-use and mobile-friendly transcript ordering platform. Credentials collects all fees on behalf of the university as a 3rd party certified PCI DSS Tier 1 payment processor. Proprietary back-end software RoboRegistrar® automates transcript processing and works seamlessly with TranscriptsPlus.
eRoboMail® is an automated print and mail solution that prints, folds, stuffs, seals and stamps paper transcripts. Printing is done at Credentials Solutions-owned facilities, ensuring that transcripts are processed more efficiently. Adding the capability to send PDFs through TranscriptsNetwork™, the largest sending and receiving network serving Higher Education, gives students and alumni options when it comes to sending transcripts to institutions with different receiving requirements.
Credentials Solutions supports all services with Client Relationship Managers to assist staff members with any questions and Customer Service Representatives to answer student inquiries, allowing staff members to focus on other important areas.
“Since transitioning to Credentials Solutions, our customer service calls and emails have been reduced by an incredible margin,” said Nieuweboer. “We are exploring other options with Credentials Solutions because we are so thrilled with the way they do business."
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution’s risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.