Northfield, IL – The University of Puget Sound has partnered with Credentials Solutions to automate its transcript ordering and fulfillment. Credentials has been expediting the transcript process for over 12 years and currently boasts the largest sending and receiving network serving Higher Education.
The University of Puget Sound decided that Credentials was the right transcript vendor for them after consulting with other institutions. When coupled together, TranscriptsPlus® and RoboRegistrar® facilitate a quick and efficient system that is easy for students and alumni to use. Transcripts can be ordered 24/7 from anywhere in the world, so students and alumni know their order is being processed and sent quickly. Another feature the institution utilizes is PDF sending through TranscriptNetwork™, which allows Puget Sound to securely send transcripts to other institutions and entities on behalf of its students.
Credentials now takes care of the printing, folding, stuffing and sending of hard copy transcripts with eRoboMail®. This process can be further expedited with a Federal Express option. With Credentials taking care of both paper and electronic transcript delivery, the staff is able to focus on more pressing matters in the Registrar’s Office.
The university likes the fact that when they call or send a message to a Credentials Client Relationship Manager, there is a prompt response. Customer Service Representatives are available 13 hours per day to answer student and alumni questions. This speaks to the service that Credentials offers, which is second to none.
Just weeks after implementing with Credentials, productivity in the office has increased and fewer students are waiting in line to order or pick-up their transcripts.
About Credentials Solutions
Credentials Solutions develops innovative transcript solutions to fit the unique needs of Higher Education. RoboRegistrar® has been automating transcript processing since 2003, while an expansive network of senders and receivers allows students, alumni, institutions and organizations to exchange PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment. As a service company, all solutions are supported with dedicated Client Relationship Managers for institutions and world-class Customer Service Representatives answering student and alumni inquiries. While some transcript vendors believe they are entitled to an institution’s business, Credentials Solutions earns it every day, by constantly evolving and providing unmatched innovation, automation, optimization, security and service.