Press Releases

Improving the Student Experience

September 17, 2015

User Interface Summit

Credentials entered the transcript order management business in 2001. Since then 
our business and the surrounding technological landscape haves grown dramatically. When TranscriptsPlus® was first introduced, the main design criteria was focused on providing an ability to order transcripts over the internet in a secure and compliant manner, thereby eliminating the paper or PDF request form that required manual entry by the staff in the Registrar’s Office. Today, we now process transcript orders for more than 500 institutions nationwide. This year alone we will originate more than 5 million transcripts for students and alumni. In the past 14 years, we have introduced countless innovations and enhancements to the system starting with RoboRegistrar®, integrated text messages, integrated FedEx deliveries, and all forms of electronic transcripts – EDI/XML/PDF. In 2011 we introduced eRoboMail®, a completely automated print and mail service with USPS intelligent mail barcoding. Supporting all forms of electronic transcripts with multiple mail origination points, TranscriptsPlus® is a highly flexible platform with an extremely powerful engine. TranscriptsPlus represents “the state-of-the-art” in automated transcript order management systems ------ almost.

In recent months, we have been getting feedback from client institutions that the look and feel of our user interface screens have not kept up with the times…especially in light of the rise in mobile technology. So we took a long, hard look in the mirror and …We agreed! Our user interface screens for both consumers and administrators needed a facelift as well as a technological makeover to support different input devices and various internet browsers. We had been spending so much of our time enhancing the underlying “engine” to automate transcript processing with TranscriptsPlus and RoboRegistrar that we had neglected the user experience.

Our developers were put to the task of upgrading the platform. So on July 29th, we hosted a UI design session with representatives from UC Berkeley and the University of Wisconsin at Madison, who had offered to help shape the new platform. Keri Allard and Jill Griffis from UW Madison were joined by Johanna Metzgar from UC Berkeley for a day-long design session. Hosting the meeting were Mark Bonges, our VP Application Development, and John Geldermann, the Application Developer in charge of the UI project. Together the team worked on the look and feel of the “mobile-friendly” screen designs, while also recommending adjustments to the underlying process flows. The insights and suggestions provided by our partners were extremely valuable and will help guide the effort through implementation. The plan is to roll out new screens in a phased approach with the “consumer” part of the project having a planned completion of the first quarter of 2016. Phase 2 will focus on the UI for our administrative application – Registrar Support.

We want to thank Keri, Jill and Johanna for their time and interest in making an invaluable contribution to this important effort. Credentials is looking forward to more collaboration with our client institutions in the near future, as your input helps us improve the user experience in a variety of areas.

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