Honestly, I rarely review people or product, but Ruslan may be the best customer service rep I have ever dealt with. He followed through nine-fold and was more proactive than me, the person that needed the issue resolved.
Thank you for taking care to help correct this. My transcript can't be as important to you as it is to me, but it wouldn't be important to anyone without your help.
I wanted to commend your wonderful employee Robin. Her amiability, extreme competence and willingness to go the extra mile make her an asset to your organization.