It is very rare these days to find a total stranger that is willing to go above and beyond their call of duty, especially over the phone. I would like to take this opportunity to say "THANK YOU" to Robin. I had the pleasure of speaking with her today, when I was in need of assistance. When I had spoken to her earlier today, I explained that I had a job interview today and was in desperate need of the transcripts. Without my knowledge or request, Robin followed up to see if I had received the necessary information in order to access the transcripts. When she saw that I was still in need, she took the necessary steps to get me the information I needed. Words cannot adequately express my thanks.
I recently contacted you guys for some questions about a transcript request I would be using for medical school applications. I was responded to by Nick. I would like to extol his service, he was beyond the amount of helpfulness I expected. I felt that my need was taken care of very quickly and was very thoroughly resolved. I felt he actually went beyond what he needed to do and suggested he do more for me as a follow-up to assure me everything was as it should be. He was truly one of the better customer service representatives I have interacted with.
I am pleased to tell you how friendly and polite Andre was in assisting me and guiding me through the self-service website. I was having extreme difficulties logging in. I called a couple times and then I spoke to Andre and he made it very simple; he was knowledgeable and clearly explained how to manage my attachments. His directions were on point!!! He was very patient...and very polite.
I'm writing because I recently worked with Robin and found her to be remarkably efficient, reliable, and congenial. I was under the gun to get something taken care of yesterday, and she handled the situation so beautifully that I asked if I could write a thank you to her supervisor. I'm grateful that she picked up the phone when I called.