I am writing to let you know how much I appreciate the OUTSTANDING customer service that Liz provided today. She was very attentive, thorough, AWESOME, easy to understand and helpful. Liz seemed genuinely interested in helping me navigate the website, ensuring my needs were met, rather than just being focused on getting off the call. Because of her efforts, I was able to meet an admission deadline (my fault for waiting for the last minute). I was able to hear her smile throughout the call allowing me to be a lot more at ease.
I was having issues with the link for managing my attachments for my Nassau transcript. I went on the link your company provided me and it stated forbidden. So I picked up the phone and spoke with Andre. He provided me with a solution and walked me through the process. He sent me a new link which worked and he stayed on the phone to make sure I was doing it right. He was very thorough in explaining what to do. Without his guidance, I don't think I would of been able to manage. He was AWESOME!!!
Thank you once again for all your assistance with my transcript. Your help has been absolutely invaluable, and it’s such a pleasure to have someone go above and beyond to help their customers. You're one of a kind, thank you.
I wanted to praise how kind and generous Andre was in providing me solutions regarding my transcript request. I requested my transcript mid-August and never received it. Obviously I was upset, but he was able to find a solution satisfying my order.