Suffolk County Community College has implemented an electronic request system for official transcripts. All transcript requests can now be made through TranscriptsPlus®, an online ordering platform from Credentials Solutions.
TranscriptsPlus is available to students and alumni 24/7 from anywhere in the world. Once an order is placed, proprietary middleware RoboRegistrar® validates the information provided by the requester against the college’s student information system. If the record exists and no holds are on the account, the order is processed without being touched by a staff member.
Students and alumni can choose to send their transcript as a PDF to a college or university, third-party recipient, or themselves. Transcripts sent electronically go through Credentials’ TranscriptsNetwork™ and can be received by the intended recipient within minutes of the request.
Requesters are able to check the status of their order and can elect to receive text messages or emails with updates, from order confirmation to when a transcript has been delivered.
Credentials’ industry-leading customer service is available to the end user Monday - Thursday from 7 AM to 8 PM and Friday from 7 AM to 6 PM CST. With Credentials taking orders and answering student and alumnus inquiries on behalf of the institution, there have been fewer students waiting in line and calling the office.
With SUNY Suffolk implementing TranscriptsPlus, Credentials now works with nearly half of the institutions in the State University of New York system.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution's risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.