Columbia College Chicago is live on TranscriptsPlus®, enabling students and alumni to order transcripts online 24/7. This system is a secure, compliant, and user-friendly solution that automates the entire transcript ordering process. It is tailored to fit the college’s unique policies and procedures including service options, pricing and school branding.
Columbia College Chicago also utilizes Credentials' propriety back-end automation software RoboRegistrar®. Working in concert with TranscriptsPlus, RoboRegistrar locates records, authenticates students and alumni, communicates with students via email and text and facilitates order fulfillment. In addition to the automation, the college especially likes the fact that the system checks for holds before charging the student, which has resulted in fewer transcript resends and less paper used.
This self-service environment for students reduces data input by staff and collects all fees on behalf of the college as a third party certified PCI DSS Tier 1 compliant payment processor. Credentials Solutions also handles all customer service calls on behalf of the college, which has resulted in fewer students in line and phone calls, allowing Columbia College to redeploy its staff.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution's risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.