Jacksonville University is partnering with Credentials Solutions to streamline its entire transcript process, from ordering to delivery.
Students and alumni are now able to order their official transcripts online, using Credentials’ easy-to-use and mobile-friendly ordering service TranscriptsPlus®. Once an order is placed, Credentials’ proprietary software RoboRegistrar® compares the information provided by the requester to the information in the university’s student information system. If the information matches and there are no holds on the account, the order will be processed without ever being touched by a staff member. If there is an issue with the information provided, the order is put into a special queue for registrar staff to process.
Transcripts can be sent by mail or electronically, giving students and alumni options on how their orders are fulfilled. If a transcript is sent by mail, it is printed at a Credentials-owned facility and sent via USPS or FedEx. Electronic transcripts are sent through TranscriptsNetwork™, the largest sending and receiving network serving higher education.
Accompanying these automated solutions is Credentials’ customer service for both the university and its end users. If there are any problems with transcript orders, Customer Service Representatives are available Monday – Friday. The university is assigned a dedicated Client Relationship Manager for any questions or issues that the registrar staff may have.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution’s risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.