Shenandoah University is live with TranscriptsPlus and PDF Sending
Shenandoah University is live with TranscriptsPlus® from Credentials Solutions. By adding TranscriptsPlus, in addition to school-to-school and third party PDF sending, Shenandoah University students and alumni are able to order transcripts online and have them sent electronically.
“Our experience with Credentials was excellent!” said Registrar Emily Hollins. “The team worked with us to find the correct level of service for our school’s needs and the implementation was very well supported. We are so happy with our new electronic transcripts and online ordering service.”
TranscriptsPlus offers a secure, FERPA compliant, and easy-to-use transcript ordering platform. Once an order is placed, proprietary middleware RoboRegistrar® validates the information provided by the student against the university’s student information system. If the record exists and no holds are on the account, the order is processed without being touched by a staff member.
The new service also allows students and alumni to order and receive transcripts electronically as a PDF, which makes delivery almost instantaneous.
With Credentials Solutions taking all transcript-related customer service calls, Shenandoah University has experienced less phone traffic and fewer students waiting in line. The university is also provided with a dedicated Client Relationship Manager to assist staff members with any questions or issues.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution’s risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner.