SUNY Polytechnic Institute has retained Credentials Solutions to accept online transcript orders on behalf of the college. SUNY Polytechnic was searching for a solution that would modernize its transcript process. It found that in Credentials Solutions, which boasts an impressive service line that streamlines the transcript process from ordering through delivery.
TranscriptsPlus® is Credentials’ online transcript ordering platform, available to students and alumni 24/7. Once an order is placed, proprietary middleware RoboRegistrar® validates the information provided by the student against SUNY Polytechnic Institute’s student information system. If the record exists and no holds are on the account, the order is processed without ever being touched by a staff member. This automation has resulted in reduced labor cost.
Credentials can print and mail a paper transcript with eRoboMail® or send it electronically based on the preferred format of the receiving institution. eRoboMail removes printing and mailing from the Registrar’s Office, as transcripts are produced by Credentials Solutions at one of its facilities and then sent via US Mail or FedEx. The most efficient way to send transcripts is electronically, which allows them to be delivered almost instantaneously, resulting in less paper being used and happier students.
With Credentials Solutions taking all transcript-related customer service calls, SUNY Polytechnic Institute has experienced less phone traffic. SUNY Polytechnic is also provided with a dedicated Client Relationship Manager to assist staff members with any questions or issues.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution’s risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.