Lee College has retained Credentials Solutions to accept online transcript orders on behalf of the college. Located in Baytown, Texas, Lee College was looking for a solution that would modernize its transcript process. It found that in Credentials Solutions, which boasts an impressive service line that streamlines the transcript process from ordering through delivery.
TranscriptsPlus® is Credentials’ online transcript ordering platform, available to students and alumni 24/7. Once an order is placed, proprietary middleware RoboRegistrar® validates the information provided by the student against Lee College’s student records. If the record exists and no holds are on the account, the order is processed without ever being touched by a staff member. This automation has resulted in reduced labor cost by enabling the redeployment of the registrar staff.
Based on the preferred format of the receiving institution, RoboRegistrar can print and mail a paper transcript with eRoboMail® or send it electronically. eRoboMail removes printing and mailing from the Registrar’s Office, as transcripts are produced by Credentials Solutions at one of its facilities and then sent via US Mail or FedEx. The most efficient way to send transcripts is electronically, which allows them to be delivered almost instantaneously, resulting in less paper being used.
With Credentials Solutions taking all transcript-related customer service calls, Lee College has experienced less phone traffic, fewer transcript resends and a reduced number of students waiting in line.
About Credentials Solutions
Credentials Solutions develops innovative transcript and verification solutions to fit the unique needs of Higher Education. Its new verification service eduCheck® eliminates the hassle of compiling and sending degree files, reducing an institution’s risk of data exposure. RoboRegistrar® has been automating transcript processing since 2003, and will process verification requests in the same manner. TranscriptsNetwork™ is the largest electronic transcript sending and receiving network serving Higher Education and is capable of exchanging PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment.