NORTHFIELD, IL - Credentials Solutions today announced a new product line of verification services for Higher Education developed around innovative security measures and technical efficiencies designed to substantially enhance file security and streamline the request fulfillment process.
The new line, dubbed the eduCheck™ family of verification services, marks the return of Credentials Solutions to the degree verification business. Credentials pioneered the introduction of online degree and enrollment verification services in 1998, while setting a national standard for excellence in the field.
The company left the verification services business in 2008 after a legal dispute led to the sale of that line of business to the National Student Loan Clearinghouse. Following the transaction, Credentials focused its operations on transcript order management services and has since become the largest provider of such services as measured by volume. With its 2015 acquisition of eSCRIP-SAFE, Credentials now provides transcript services to nearly 800 colleges and universities nationwide.
The decision to re-enter the degree verification business was made because Credentials believes the post-secondary education system has been underserved, therefore providing opportunity to improve the level of service offered to both institutions and verifiers. “Since the sale, there has been a failure to improve the underlying technological model for degree and enrollment verification services,” said Credentials Solutions CEO Thomas McKechney. “Virtually all services are built upon a 1990’s model of sending large files of student data, which creates a security risk when an institution’s records are duplicated in multiple locations, thus providing additional opportunities for hackers and identity thieves to compromise data.”
Among its many innovations, eduCheck eliminates the need to send large files to service providers, thereby removing the inconvenience of syncing files, an approach that reduces a provider’s risk of exposure by 50 percent. This cost-effective solution also promises to reduce verifier fees by as much as 30 percent.
The absence of competition has stifled innovation and customer service and led to pricing strategies designed to keep competition from entering the market. McKechney added, “Higher Education is ready for fresh ideas focused on enhancing the security and process efficiency of verifications. We are committed to taking that market need head-on.”
eduCheck will revolutionize the technical and business models for delivering verification services to students, employers, background screening firms, government agencies and others. All verifications will now be done in real-time direct from student information systems and adopt the same RoboRegistrar and web service capabilities Credentials employs in processing academic transcript orders to accept, process and render results for verification requests.
The benefits to institutions that implement eduCheck include:
- The elimination of the costs associated with preparing and sending degree and enrollment files
- Reduced security risk by keeping all student data under the schools’ control
- FERPA-compliant solutions
- Creating a new revenue opportunity for institutions
- The eventual reduction of verification costs for employers and verification firms
- Credentials’ commitment to world-class customer service
The new line of eduCheck services will be available for testing by mid-summer and a full launch for institutions is targeted for early Fall. In the first quarter of 2017, Credentials plans to introduce an enrollment verification service for students, who will be able to log on to their school portal and request verifications at no cost.
About Credentials Solutions
Credentials Solutions develops innovative transcript solutions to fit the unique needs of Higher Education. RoboRegistrar® has been automating transcript processing since 2003, while an expansive network of senders and receivers allows students, alumni, institutions and organizations to exchange PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment. As a service company, all solutions are supported with dedicated Client Relationship Managers for institutions and world-class Customer Service Representatives answering student and alumni inquiries. While some transcript vendors believe they are entitled to an institution’s business, Credentials Solutions earns it every day, by constantly evolving and providing unmatched innovation, automation, optimization, security and service.