NORTHFIELD, IL – Stevens Institute of Technology is live with TranscriptsPlus®. Students and alumni can now order transcripts online 24/7. This secure, user-friendly ordering platform automates the entire transcript ordering process and collects all fees in a third party certified PCI DSS Tier 1 compliant environment. It is tailored to fit the institution's unique policies and procedures. A self-service environment for students reduces data input by staff.
Stevens Institute of Technology also utilizes Credentials' proprietary back-end automation software RoboRegistrar®. Robo works with TranscriptsPlus to streamline transcript processing by locating records, authenticating students and alumni, checking for holds, communicating with students via email and text and facilitating order fulfillment.
Client Relationship Managers not only support the institution during its implementation, but also throughout the entire relationship. Customer Service Representatives handle all customer service calls and email inquiries on behalf of Stevens Institute of Technology for more hours per day than any other vendor, allowing staff members to focus on other student services.
About Credentials Solutions
Credentials Solutions develops innovative transcript solutions to fit the unique needs of Higher Education. RoboRegistrar® has been automating transcript processing since 2003, while an expansive network of senders and receivers allows students, alumni, institutions and organizations to exchange PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment. As a service company, all solutions are supported with dedicated Client Relationship Managers for institutions and world-class Customer Service Representatives answering student and alumni inquiries. While some transcript vendors believe they are entitled to an institution’s business, Credentials Solutions earns it every day, by constantly evolving and providing unmatched innovation, automation, optimization, security and service.