NORTHFIELD, IL – The University of North Carolina at Chapel Hill is live with TranscriptsPlus®, the fully-automated online transcript ordering service from Credentials eScrip-Safe available to students and alumni 24/7. It is form-fitted to UNC’s policies and procedures. Students and alumni can now send transcripts electronically as School-to-School and 3rd Party PDFs. The ability to send EDI through the SPEEDE Server will be available soon.
TranscriptsPlus offers a secure, compliant and easy-to-use online transcript ordering solution, allowing UNC to free up staff and streamline the entire process. A student self-service environment reduces data input by staff and all fees are collected in a PCI-DSS compliant environment. TranscriptsPlus works with back-end processing software RoboRegistrar®, which locates records, authenticates students, checks for holds and facilitates a variety of fulfillment options.
Credentials eScrip-Safe handles all customer service calls on behalf of the school, which has improved productivity by allowing an increased focus on other student services. The school also has a dedicated Client Relationship Manger to answer all questions and address any issues.
“The service we have received has been excellent,” said Christopher Derickson, Assistant Provost and University Registrar. “Having responsive CRM and IT contacts has been incredible.”
The University of North Carolina at Chapel Hill has also added eRoboMail®, the print and mail service from Credentials eScrip-Safe that fully automates paper transcript fulfillment. This service increases security and document integrity by integrating security paper, tamper-proof envelopes, and copy and thermal protections, all while being handled dynamically at one of Credentials’ facilities. eRoboMail even accommodates attachments. As a result, paper transcripts are processed more efficiently and with fewer errors.
Credentials optimizes transcript delivery by sending transcripts in the preferred format of the receiving institution. This increased efficiency resulting from the implementation of electronic transcripts has been a huge plus for UNC, as the university was previously with another vendor that did not deliver robust electronic sending capability.
“We love having electronic transcripts out of the gate,” added Derickson. “We are also very pleased with the eRoboMail service, which is already having a big impact on our office processes.”
With this suite of transcript services from Credentials, the University of North Carolina at Chapel Hill has fewer students in line, received fewer phone calls, reduced overhead and redeployed staff, while not sacrificing the level of service expected by students and alumni.
About Credentials eScrip-Safe
Credentials eScrip-Safe develops innovative transcript solutions to fit the unique needs of Higher Education. RoboRegistrar® has been automating transcript processing since 2003, while an expansive network of senders and receivers allows students, alumni, institutions and organizations to exchange PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment. As a service company, all solutions are supported with dedicated Client Relationship Managers for institutions and world-class Customer Service Representatives answering student and alumni inquiries. While some transcript vendors believe they are entitled to an institution’s business, Credentials eScrip-Safe earns it every day, by constantly evolving and providing unmatched innovation, automation, optimization, security and service.