NORTHFIELD, IL – The University of Tennessee, Knoxville has returned to Credentials for transcript ordering and electronic fulfillment after being with another vendor. The university is back live on TranscriptsPlus®, the fully-automated online transcript ordering service from Credentials eScrip-Safe, available to students and alumni 24/7. It combines the University of Tennessee, Knoxville’s service options, pricing, school colors and logo into a secure, FERPA compliant, and easy-to-use transcript ordering solution. TranscriptsPlus also collects all fees in a PCI-DSS compliant environment. It works in concert with RoboRegistrar®, which automates back-end processing and facilitates both paper and electronic fulfillment options based on the receiving institutions’ preferences.
Students and alumni have the option of sending transcripts to their destination electronically as School-to-School and 3rd Party PDFs through Credentials’ TranscriptsNetwork™. By putting ordering online and utilizing PDF transcript delivery, the University of Tennessee, Knoxville has saved money by reducing labor, inventory management and printing costs. The university will soon add EDI sending, further reducing expenses associated with paper transcript fulfillment. Couple those benefits with Credentials’ industry-leading customer service that serves both the institution and its students, and the school has managed to free up staff and streamline the entire transcript ordering and fulfillment process.
Client Relationship Managers oversee and complete the implementation, train staff members and remain a dedicated resource for the duration of the relationship. Customer Service Representatives are responsible for assisting students and alumni with questions via phone and email. The Customer Service Team at Credentials eScrip-Safe takes care of all staff, student and alumni needs.
About Credentials eScrip-Safe
Credentials eScrip-Safe develops innovative transcript solutions to fit the unique needs of Higher Education. RoboRegistrar® has been automating transcript processing since 2003, while an expansive network of senders and receivers allows students, alumni, institutions and organizations to exchange PDF, EDI and XML formats. Coupling this electronic transcript reach with print and mail service eRoboMail® streamlines the entire transcript process from ordering through fulfillment. As a service company, all solutions are supported with dedicated Client Relationship Managers for institutions and world-class Customer Service Representatives answering student and alumni inquiries. While some transcript vendors believe they are entitled to business, Credentials eScrip-Safe earns it every day, by constantly evolving and providing unmatched innovation, automation, optimization, security and service.