– Credentials Solutions announces that The University of Alabama is live o Transcript ExchangePlus™,
the comprehensive service solution that optimizes transcript fulfillment and delivery.
"We are very excited to partner with Credentials Solutions in the implementation of this new service. It allows us to better utilize our staff as well as provide better service to all of our students, both past and present," said Senior Associate Registrar for Student Services Lou Jimenez.
The University of Alabama was looking for ways to save money and free their staff from the mundane tasks that accompany transcript fulfillment. Their goal was to reduce overhead and allow the Registrar’s office to better serve their 33,602 students, as well as their vast alumni base. "The University of Alabama has experienced phenomenal growth in the last 10 years, 71% to be exact. One way we have been able to flexibly respond to the increasing student population is to leverage technology. The second is take advantage of leading edge, technology enhanced customer service bundling solutions such as Transcript ExchangePlus™. Coupled together they have served as a "force multiplier," significantly enhancing personnel productivity," said Registrar Michael George.
By selecting Transcript ExchangePlus™, The University of Alabama has eliminated their transcript fulfillment duties by sending PDF transcripts electronically through Credentials Solutions as well as integrating the eRoboMail™ service to print and mail paper transcripts. Credentials extracts the transcript data and optimizes delivery based on the receiving institution’s preferences. The University of Alabama’s electronic transcript reach is now greater even greater, as EDI has been integrated into their electronic fulfillment process, allowing Credentials to further optimize delivery.
"Transcript ExchangePlus™ has transformed our transcript fulfillment and delivery service and broadened our service window to 24/7, 365," added George. "Equally important, it has allowed management to redefine the duties of three staff members and reallocate our student workforce from mundane tasks to our in-house imaging/document management project. Although we have not had Transcript ExchangePlus™ for long, it has quickly proven to be impactful in a very positive way."
About Credentials Solutions
With flagship product TranscriptsPlus® and integrated automation software RoboRegistrar®, Credentials Solutions supports all major SIS platforms while providing online ordering, automated hold checking, integrated student communications with 12x5 customer service, and electronic extraction and delivery including EDI, XML and Secure PDFs. Transcript ExchangePlus™ enables client institutions to send transcripts electronically through Credentials’ secure network as well as industry accepted transcript hubs, while integrating with the eRoboMail™ service, which assumes the printing and mailing of paper transcripts. In addition, Credentials also offers ParkingPlus®, which automates parking permit ordering, payment, and fulfillment.
About The University of Alabama
Founded in 1831 as Alabama's first public college, The University of Alabama is dedicated to excellence in teaching, research and service. It provides a creative, nurturing campus environment where students can become the best individuals possible, can learn from the best and brightest faculty, and can make a positive difference in the community, the state and the world.