Articles

  • Improving the Student Experience

    Thomas D. McKechney, CEO

    Credentials is revamping the aesthetics of its ordering screens to match the underlying functionality.
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  • Improving the Client Experience

    Jack Weber, Executive Vice President

    I'm taking on a new role to help us better serve our client institutions.
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  • The “What? Why? & How?” of Security at Credentials

    Scott Galloway, VP - Ohio Security & Technical Services

    The majority the questions we receive revolve around the “What? Why? & How?” of our security policies. We'd like to start addressing some of these questions.
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  • What Highly Selective Universities and Credentials have in Common

    Thomas D. McKechney, CEO

    Last time I looked, applicants have about a 5% chance of getting accepted at Harvard or Stanford. Said another way, those esteemed institutions have mastered one of the most difficult words in the English language…
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  • Choosing the Right Vendor for You

    Joshua Hoagland, Senior Sales Consultant

    With declining budgets and shrinking staffs, service outsourcing has increased in Higher Education. In most cases, schools can cut costs and increase productivity, while implementing robust solutions to internal and external operational challenges. This allows staff members to focus on more mission-critical functions in the Registrar’s office.
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  • Signed, Sealed, Delivered – Keeping Documents Secure

    J. James Wager, Consultant & Education Strategist

    “Signed, sealed, delivered.” An expression we have heard many times and one that we often equate with the good-old-days, when important documents were manually prepared and delivered through the post office. The expression portrays finality and trust: signed – the author has been identified and the document is genuine; sealed – the document has not been altered and its contents can be trusted; delivered – the document has arrived at its destination.
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  • Focusing on Client Service

    Terry Reed, Senior Vice President – Account Services

    In my past life in the banking industry, my operations team’s function was to move money where it needed to go, ensure systems were functioning to move the money and get deals funded. The focus was on the process, since another department handled the relationships. With Credentials being an outsource provider, I am still in the thick of the processes, but added the relationship piece to the job functions of the Client Relationship Management Group.
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  • Thoughts on "Student Stalker"

    Thomas D. McKechney, CEO

    I am a “buyer” not a shopper and I love going to the Mall because it is so efficient. I enter through Neiman Marcus, buying nothing unless it is a special occasion when I buy some jewelry for my honey. I stop by the Walking Store for shoes, the Apple Store for gadgets, the Gap for t-shirts, Macy’s for Levi’s and get a snack at Burger King, while passing up all the other restaurants in the food court. In and out within about 30 minutes. And all pretty anonymously.
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  • Credentials Solutions Applauds the Chancellor's Office of the California Community College System for Absorbing the Cost of eTranscript California

    Thomas D. McKechney, CEO

    Last week it was announced that the Chancellor's Office of the California Community College System will be assuming the costs of participation in eTranscript California. Credentials Solutions applauds this development as it will likely accelerate the growth of electronic transcripts in the nation's largest educational system by removing the main financial barrier to participation.
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  • Running a Successful Customer Service Organization

    Kelly Hafner, Manager, Northfield Customer Service

    There is never a dull moment when it comes to running a customer service organization. Every day is different which makes it exciting because you speak to different people and face new challenges while working in a fast-paced and highly computerized environment.
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  • Credentials’ Secret Sauce

    Thomas D. McKechney, CEO

    A couple of weeks ago, I was in my office in the afternoon and my phone rang. The call was coming from an unfamiliar number in a part of the country I do not frequent. I answered the phone and found myself speaking to the University Registrar at a prominent university. I was more than a little surprised but asked how I might be of assistance.
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  • Viva Las Vegas!!!

    Thomas D. McKechney, CEO

    Westward expansion takes the printing and mailing of transcripts out of the Registrar's office, alleviates the influence of the postal system and more efficiently serves west coast institutions, their students and alumni.
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  • Being An Innovator

    Thomas D. McKechney, CEO

    Credentials leads the way by being first to market with innovative solutions that solve the problems of Higher Ed.
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