Articles

  • Navigating the Curriculum – Reverse Transfer

    J. James Wager, Consultant & Education Strategist

    Reverse transfers are promoting the exchange of transcripts from 4-year schools to 2-year schools to enabling student completion of associate degree programs. Over the past several years, hundreds of colleges and dozens of states have implemented this student focused service aimed at the awarding of completed associate degree programs.
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  • Celebrating 20 Years - Credentials Timeline!

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  • Credentials Celebrates 20 Years

    Thomas D. McKechney, CEO

    In September of 1997, Jeff Geldermann, Jack Weber, and I started Credentials in a 180 square foot office furnished with 2nd hand cubicles and an idea that degree and enrollment verifications could be requested and fulfilled on the fledgling internet. We thought we could build an enterprise around the concept of removing phone traffic from the Registrar’s Office and in so doing enhance Registrar productivity. Along the way...
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  • Who Owns the Record?

    J. James Wager, Consultant & Education Strategist

    The traditional thought has been that the collegiate record belongs to the institution. Contemporary thinking is turning this long-standing notion on its head.
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  • Credentials Solutions Partners with Parkmobile, LLC

    Credentials Solutions has partnered with Parkmobile, LLC to add hourly and daily parking, allowing customers to use their mobile device to facilitate payment for parking.
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  • Leading the Registrar's Office

    J. James Wager, Consultant & Education Strategist

    Leadership is not management; we must be careful not to confuse the two. Good managers should be good leaders, but one can be a manager without having followers.
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  • A Win for the Advisory Board, A Loss for the Cubs

    The first meeting with our Advisory Board of Registrars and IT professionals took place in early August and it was quite the success. A winning day and a half of work and productive collaboration was followed by an afternoon at Wrigley Field where we unfortunately witnessed a losing effort by the World Champion Chicago Cubs.
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  • Managing the Registrar’s Office

    J. James Wager, Consultant & Education Strategist

    Registrars are both managers and leaders. In their managerial role, Registrars have been given formal authority to direct the functional operations and staff within the Registrar’s office. This article examines to issues and responsibilities of performing these managerial functions.
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  • Focusing on Service in the Registrar's Office - Part 6: Staffing and Organizational Structure

    J. James Wager, Consultant & Education Strategist

    Staffing and organizational structure of the Registrar’s Office is a challenge for even the most seasoned professional. The driving issues are the number of students, organizational structure of the school, assignment of functional responsibilities, budget, and level of staff experience. As well as responding to the often-directed mandate, “Do more with less.”
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  • Credentials Solutions joins Groningen Declaration Network

    Thomas D. McKechney, CEO

    At the annual Spring 2017 meeting of the Groningen Declaration Network in Melbourne, Australia, Credentials Solutions was honored to accept membership with the GDN.
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  • Focusing on Service in the Registrar's Office - Part 5: Constituent Relationship Management

    J. James Wager, Consultant & Education Strategist

    Constituent Relationship Management (CRM) is a strategy enabling the school to manage interactions with potential, current, and prior students. CRM includes the delivery of service through multiple communication channels achieving highly interactive student engagement.
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  • Credentials Solutions Announces Spirit of Innovation Award Winners

    Each year at the American Association of Collegiate Registrars and Admissions Officers (AACRAO) Annual Conference, Credentials Solutions awards the Spirit of Innovation to client schools that have helped the company advance and improve its products and services. This year, Credentials was proud to award four individuals with the award.
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  • Focusing on Service in the Registrar's Office - Part 4: The Sphere of Influence

    J. James Wager, Consultant & Education Strategist

    Every Registrar has the opportunity and responsibility to influence opinions, behaviors, practices, and policies of other members of the campus community. This responsibility can be taken lightly, resulting in a passive posture where the Registrar’s role is simply one of “keeping the records”. Or the responsibility can be taken much more seriously, where the Registrar is a thought leader within the campus environment.
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  • Focusing on Service in the Registrar’s Office - Part 3: One-Stop Student Service

    J. James Wager, Consultant & Education Strategist

    A One-Stop Student Service Center provides a student-centered approach to delivering services by combining traditional services under one roof or by utilizing highly developed online student portals. The approach replaces traditional service silos with an effective cross-functional service organization.
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  • Focusing on Service in the Registrar's Office - Part 2: Continuous Quality Improvement

    J. James Wager, Consultant & Education Strategist

    Continuous Quality Improvement is a management philosophy that emphasizes organizations, systems, and processes to result in effective services and efficient use of resources.
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  • Focusing on Service in the Registrar's Office - Part 1: The User Experience

    J. James Wager, Consultant & Education Strategist

    I have often been asked, "What makes a good Registrar’s Office great?" An interesting question. This six-part series will examine some of the driving forces behind that question.
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  • The Registrar's Contribution to Student Success - Why a Transcript Fee?

    J. James Wager, Consultant & Education Strategist

    To fee or not to fee. That is the question.
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  • The Registrar's Contribution to Student Success - Is a Transcript Needed?

    J. James Wager, Consultant & Education Strategist

    The student’s success is typically measured by the completion of specific programs of study. The Registrar is at the center of providing the appropriate credential, on behalf of the student, to the designated recipient needing verification of enrollment or program completion.
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  • Your Data – When Sharing Isn’t Caring

    J. Jeffrey Geldermann, President & COO

    Six tips to keep your personal data, personal.
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  • The Registrar’s Contribution to Student Success – Competency Based Records

    J. James Wager, Consultant & Education Strategist

    As graduate schools and employers look beyond courses and grades, the Registrar must be supportive of the changing landscape of providing student records and credentials.
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