Articles

  • Case Study: Collaborative Innovations Improve Registrar Office Processes

    The Ohio State University (OSU), one of the largest universities in the country with an enrollment of over 60,000 students, has been working with Credentials Solutions since 2001 and uses Credentials’ online transcript ordering service TranscriptsPlus®, print-and-mail service eRoboMail®, and electronic transcript delivery services.
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  • The Future of the Academic Transcript – Do Employers Ask for Your Transcript?

    J. James Wager, Consultant & Education Strategist

    This series examines the current and possible future presentation, use, and purpose of the academic transcript. In today’s environment there exist many discussions related to academic transcripts. We’ll discuss these major topics and bring some clarity to these diverse and sometimes confusing topics.
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  • Establishing Trust: The Key to Vendor Success in Higher Education

    Jack Weber, Executive Vice President, Credentials Solutions

    Credentials’ service concept was to establish trust within the industry and create a better operating procedure for the schools and their alums. We did exactly that by building a system that was FERPA compliant, available 24/7, secure and generated a shared income stream.
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  • What’s the Big Discussion about Big Data?

    J. James Wager, Consultant & Education Strategist

    The term “big data” is relatively new. It first emerged as technology enabled the collection of massive data sets that exceeded the computational capacity of hardware and software. The term has continued to morph into an array of strategies, approaches, and methodologies. Let’s look at the implications for higher education.
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  • Credentials is Here to Listen: My Notes from your Campuses

    Margaret Freeman, Senior Relationship Executive - Credentials Solutions

    For the past year or so, I have spent considerable time on the road visiting with our existing clients. In my role as Senior Relationship Executive, I have been charged with calling on as many customers as I can in order to discuss Credentials’ relationship with that particular institution.
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  • Case Study: Reallocate Staff, Save Time and Money with Transcript Automation

    By implementing Credentials Solutions total transcript package, Texas State University was able to improve their transcript process for both the students and Registrar Staff.
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  • Navigating the Curriculum – Public Policy Issues

    J. James Wager, Consultant & Education Strategist

    Public policy issues for post-secondary education continue to be in the forefront at both the state and national levels. These policy issues range from basic funding to performance based outcomes and are driving curricular review and change.
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  • Exciting Development for Credentials Solutions

    In 2017, we celebrated both our 20th year of operations and our 20th consecutive year of record results. We would like to thank all of our associates who worked so hard throughout the year to achieve these results. Looking at 2018 and beyond we see that Credentials will require substantial resources in order to respond to the myriad of challenges and opportunities in the marketplace.
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  • Navigating the Curriculum – Making Decisions Count

    J. James Wager, Consultant & Education Strategist

    It has been said that the internet can be a dark and scary place. Perhaps the same is true for collegiate catalogs that are full of terms, policy statements, acronyms, and concepts that are intrinsically focused on the academy. Should we be surprised if the intended curricular message is not clearly received by students and their parents?
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  • Credentials Implements 100 Schools on TranscriptsPlus® in 2017

    For the first time in company history, Credentials has implemented 100 schools in a calendar year!
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  • Navigating the Curriculum – Course and Credit Transfer

    J. James Wager, Consultant & Education Strategist

    Students are increasingly engaging in complex enrollment patterns involving multiple schools at different levels. Their expectations are that all courses completed will accumulate towards degree completion. Unfortunately, those expectations are often unfounded.
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  • Navigating the Curriculum – Reverse Transfer

    J. James Wager, Consultant & Education Strategist

    Reverse transfers are promoting the exchange of transcripts from 4-year schools to 2-year schools to enabling student completion of associate degree programs. Over the past several years, hundreds of colleges and dozens of states have implemented this student focused service aimed at the awarding of completed associate degree programs.
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  • Celebrating 20 Years - Credentials Timeline!

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  • Credentials Celebrates 20 Years

    Thomas D. McKechney, CEO

    In September of 1997, Jeff Geldermann, Jack Weber, and I started Credentials in a 180 square foot office furnished with 2nd hand cubicles and an idea that degree and enrollment verifications could be requested and fulfilled on the fledgling internet. We thought we could build an enterprise around the concept of removing phone traffic from the Registrar’s Office and in so doing enhance Registrar productivity. Along the way...
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  • Who Owns the Record?

    J. James Wager, Consultant & Education Strategist

    The traditional thought has been that the collegiate record belongs to the institution. Contemporary thinking is turning this long-standing notion on its head.
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  • Credentials Solutions Partners with Parkmobile, LLC

    Credentials Solutions has partnered with Parkmobile, LLC to add hourly and daily parking, allowing customers to use their mobile device to facilitate payment for parking.
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  • Leading the Registrar's Office

    J. James Wager, Consultant & Education Strategist

    Leadership is not management; we must be careful not to confuse the two. Good managers should be good leaders, but one can be a manager without having followers.
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  • A Win for the Advisory Board, A Loss for the Cubs

    The first meeting with our Advisory Board of Registrars and IT professionals took place in early August and it was quite the success. A winning day and a half of work and productive collaboration was followed by an afternoon at Wrigley Field where we unfortunately witnessed a losing effort by the World Champion Chicago Cubs.
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  • Managing the Registrar’s Office

    J. James Wager, Consultant & Education Strategist

    Registrars are both managers and leaders. In their managerial role, Registrars have been given formal authority to direct the functional operations and staff within the Registrar’s office. This article examines to issues and responsibilities of performing these managerial functions.
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  • Focusing on Service in the Registrar's Office - Part 6: Staffing and Organizational Structure

    J. James Wager, Consultant & Education Strategist

    Staffing and organizational structure of the Registrar’s Office is a challenge for even the most seasoned professional. The driving issues are the number of students, organizational structure of the school, assignment of functional responsibilities, budget, and level of staff experience. As well as responding to the often-directed mandate, “Do more with less.”
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