Customer Service Representatives
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Customer Service Representatives (CSRs) support the TranscriptsPlus®, eduCheck®, ParkingPlus® and MuniPlus™ ordering services. They’re responsible for assisting all users with the ordering systems and corresponding options. CSRs respond to questions via phone and email regarding previously placed orders and investigate and resolve user problems. They handle questions from "How do I place an order?" to "Did my transcript get to its destination?" - and everything in between.
Our CSRs are an extension of your office. They’re available 13 hours per day, Monday through Friday to answer all phone and email inquiries. Credentials takes care of your customers so you can focus on more important issues, all while providing the level of service they have come to expect from you.