• Eight Tools We Love

    by Rose Addison, Manager, Documentation & Training | Dec 14, 2017
    Do you have too much to do and too little time to do it? I find myself in that position a lot, but thankfully, I have found different tools and programs to help make my job easier. I went around the office and asked my coworkers to add on to the list. Maybe you can utilize some of these in your office.
    Full story
  • Credentials Explains: Our Approach on Authorization

    by CS Staff | Jun 28, 2017
    Here at Credentials, we offer several authorization options to our TranscriptsPlus® clients. Not every institution utilizes each method – as clients choose methods that work best for their specific preferences and requirements.
    Full story
  • Customer Service in the Digital Era: GreatEST Expectations: Part Two

    by Thomas D. McKechney, CEO | Nov 09, 2016
    Customers today are operating in a totally new way. They have more power now than ever before as social media services provide communication outlets for every opinion. Facebook, Twitter, Yelp, you name it… we’re no longer limited to word-of-mouth.
    Full story
  • Customer Service in the Digital Era: GreatEST Expectations: Part One

    by Thomas D. McKechney, CEO | Oct 03, 2016
    Great customer service is the cornerstone to running a successful business but what does excellent customer service in today’s digital era look like?
    Full story